Each step, how long it takes, and who you will be working with. Call 555-555-5555, 8 am to 9 pm, seven days a week.
The steps are the same for everyone who calls. How fast they go depends on your situation, and your worker will tell you what to expect at each one.
See all servicesReach us by phone at 555-555-5555, by email, or by dropping in to our office at 1425 Hollis Street. You do not need a referral or ID, and you do not need an appointment during drop-in hours. We speak English, French, and Arabic.
When: the day you call, 8 am to 9 pm.
A housing worker spends 20 to 30 minutes with you, in person or on the phone, in private. They will ask where you are living now, whether you are safe, what your income and benefits are, and what has gone wrong so far. There is no form to fill out, and nothing you say is used against you.
When: usually the same day, sometimes the next.
After that conversation, we connect you to the right program: emergency placement, a transitional unit when one opens, rent bank funds, or a housing navigator for a permanent rental search. Many people use more than one service at once, and your worker coordinates all of it. Emergency placements start the same day, and most happen within three days.
When: emergency placement within three days; rent bank decision within 48 business hours; transitional housing depends on the waitlist.
Once you are housed, we stay in touch. Transitional residents meet their case manager every week. Emergency and rent bank clients get check-ins at 3, 6, and 12 months. We connect you to income support, health care, mental health, and employment help, and you can call the same number if anything changes.
When: 3, 6, and 12 months after placement, and any time you need us.
Which worker you get depends on what you need and the language you speak. You may meet Marcus, Priya, or Amara first.
I was being discharged from hospital with nowhere to go. The hospital social worker called Threshold on a Tuesday, and on the Thursday I had a key to a furnished unit on Alderney Drive. For six months I met Priya every week, and we sorted out income assistance and my health appointments. I have my own apartment now. I signed the lease myself.
Darren M., Dartmouth. Moved into Alderney Drive in March 2024; in his own apartment since October 2024.
A housing worker answers seven days a week, and the first call takes less than five minutes.